Frequently Asked Questions
To help you understand more about our professional cleaning services, here are some of the frequently asked questions we hear at No1 Bond Cleaning.
What cleaning services do you offer?
We offer a wide range of cleaning services to homes and businesses, including house cleaning, end of lease cleaning, builders cleaning, office cleaning, carpet cleaning and flea treatments.
Do I need to purchase any special cleaning products or tools?
No, you don’t. Our cleaners will bring all the tools and cleaning products they need with them. This means you don’t have to purchase any products nor spend your time taking out and putting away supplies. However, if there are particular cleaning products you prefer to be used, please let us know.
How often will you clean my home?
This is entirely up to you. Our cleaning services are tailored to fit the needs of our clients. We are available weekly, fortnightly, monthly, or can provide a one-off cleaning service. For example, after a birthday party or other celebration/event.
Are there any commitments or contracts?
Our services are designed to be as flexible and as easy as possible for our clients. You do not have to commit to a contract or sign up to a minimum number of appointments.
How long will it take to clean my home?
This depends on the size of your home and its condition. Every property has different requirements, but on average, a professional clean can take between three and seven hours per home.
Can I get an estimate of the cleaning costs?
Sure, just give us a call and tell us what you want. We’ll be happy to provide you with a free, no-obligation quote.
Are you insured?
Yes, we are. Each cleaning operative has $ xxxxxxxx public liability insurance.
Do you offer a satisfaction guarantee?
We take great pride in our work and want to make sure our clients are happy and completely satisfied with our cleaning services. However, if something is not satisfactory, please get in touch with us within x hours/x business days, and we will rectify the situation.
What time will your cleaners come to my home or commercial premises?
Our regular workdays are from x am to x pm. When you book an appointment with us, we will turn up on time.
When can I have my office cleaned?
Our office cleaning teams are available during regular working hours as well as early mornings, evenings, weekends and public holidays.
Will I have the same cleaner each time?
If you book a regular cleaning service, we will always endeavour to match you with a cleaner who will continue to provide you with a regular service. If your regular cleaner is unwell or goes on vacation, we will provide a replacement and give you as much notice as possible about the changes made to your service.
Do I need to do anything before the cleaners arrive?
No, you don’t need to do anything. However, if you would like us to use our time more efficiently, please could you pick up any toys, clothing or other objects that may be lying around. This will allow us to devote all our time to cleaning.
What should I do with my pets while your cleaners are working?
We are a very pet-friendly company and love animals. Please advise us if you have any pets in your home and, if possible, keep them away from the areas that need to be cleaned. This will allow our cleaners to clean your home more efficiently.
Do I need to be at home when you clean?
That is up to you. Some of our clients give us a set of keys for our cleaning teams to use. All keys are coded and kept in a secure place on our premises.
What happens if I need to reschedule my cleaning appointment?
We understand that unexpected things may crop up and emergencies can arise. Just contact us to let us know of any changes to your appointment. Please give us as much notice as you possibly can. We will then work with you and your schedule to find another date for your clean.
Do you offer carpet cleaning services?
Yes, we offer professional carpet cleaning services using hot water extraction and dry cleaning methods.
Do you screen your cleaners?
We aim to attract the best cleaning talent around. Our cleaners go through a rigorous screening process that includes police checks, reference checks and in-person interviews. Following selection, they undergo an intensive training programme with us.
What areas and locations do you serve?
No1 Bond Cleaning serves……..
If you don’t find the answer you are looking for about our professional cleaning services, please contact us.